Shipping & Returns
Shipping Policy
Shipping Cost: All orders $75 or over receive FREE shipping. Orders under $75 are subject to a $10 shipping fee.
Shipping Times: Orders should arrive within 3 days, but it may take 7-10 days for more rural areas.
Shipping Locations: Orders can be delivered to any Canadian address. We cannot deliver to PO boxes. Note: Moroccanoil professional orders can only be shipped within Ontario.
Return Policy
Return Process: To start a return, please visit our Return Center. We’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shampoos, Conditioners, Serums, Oils, Hairsprays, Nail Polish are all final sale.
Refund Process: Once we receive the returned product, we will inspect the product. If the product is in its original condition, we will issue a full refund. If the product is damaged, we will issue a full refund minus a 10% restocking fee.